When will I receive my order?

Please allow 7-10 business days for your order to arrive. You can call us at 310-539-3050 or email customerservice@elementoutdoorliving.com, to check the status of your order.

What if I need to edit or cancel my order?

We ask that you call us 310-539-3050 immediately or send an email to customerservice@elementoutdoorliving.com to make any changes to your order.

Where can I find someone to Install my products?

We offer installation quotes if the installation is taking place within Los Angeles County.

Where can I find someone to service my products?

We sell a variety of brands that provide warranties on their products, as well as authorized repair technicians. You may send a request to customerservice@elementoutdoorliving.com. Please include a copy of your invoice/receipt.

Where can I order parts for my products?

We carry an assortment of parts for the items that we sell. If the part you are looking for is not on our website, please give us a call to help you find and order the part you are looking for.

Can I finance my products?

We offer financing options. If you are interested in financing our products, call us at 310-539-3050 for specific details.