Product Information & Prices has a number of products and accessories available for purchase at any given time, and as such we reserve the right to change our prices at any time. We do our best to make sure all the prices on this website are correct, but that may not always be the case. If an item is ordered and we discover that the price has not been reflected accurately, we will contact you directly.

There may be some instances where a product does not exactly match the photo on the website, and this is completely normal. A number of the photos on this website are representative of a style of the product and are not exact (for example, a 24″ and 36″ grill may use the same image). Be sure to always check the detailed information on the product you are purchasing.

Promotions and Discounts

From time to time there may be coupon codes and discounts on some of the items we sell on the website. These items will either have a coupon code associated with them, or the discounted price will already be built-in, requiring no further action.

Coupon codes are valid for certain products only, and may be discontinued at any time. Any discounts or promotions are still subject to standard shipping rules and policies.

Free Shipping

We offer free shipping on all orders that are $99 or more. The system will automatically detect the cart total and apply it for you. If your order is under $99 you’ll only pay $6.95 for the entire order up to the $98 threshold.

Shipping policies only apply to orders within the continental USA.

Shipping Time

Once your order has been completed you can expect to receive your delivery within 7-10 days within the continental USA.

Most of our orders ship within 3-4 business days (some items have longer lead times), and you will be notified if there is a delay for any reason.

We can only ship to physical address, not PO Boxes.


We allow returns on new, unused and unassembled items in their original packaging, within 45 days of delivery.

Refunds will be processed to the original payment method, minus the original shipping costs that we covered.

You are responsible for shipping costs on all returns.

Damaged Items

Once you receive your shipment please examine it as soon as possible. Report any damage to the delivering mail carrier within 48 hours, and to Element Outdoor Living so that a replacement can be coordinated.

All of our merchandise is packed by experienced packers using only approved materials and methods as approved by delivery Carriers. Carriers are liable for all damage in transit.

The Carrier will make an inspection report. Send this report along with other shipping papers to the carrier with claim. Make sure to keep origin copies for yourself.

Damaged items must remain in the original master carton with all of the packing material from the carton. UPS/FedEx will inspect all of the damaged items and authorize a pick up accordingly. If you discard any of the packing material or the master carton the carrier will most likely reject your claim and we will not be able to provide a replacement or credit to you.

Ready to Return?

If you are ready to file your return please use our Return Request form. We will send you a Return Authorization within 48 business hours. Please include this authorization form with your return, and upon receipt of the merchandise we will credit your original payment method or send a replacement as applicable.

Online Transactions

All purchases take place over a secure connection. Always check your URL bar for a green padlock or similar icon to make sure the website is secure. We do not store your credit card information on our server, and our merchant partners are among the highest rated available.

Sales Tax follows all local and statewide tax ordinances, and you will see these tax rates reflected in your cart before checkout.

We calculate sales tax through a combination of algorithms that look at where the product is going, and where it was purchased from, in addition to taking into consideration the individual tax laws from each location.

Ways to Pay

We accept all major credit cards, PayPal, and have an option for financing through Square Invoice/Financing. If you elect to pay with the Square option, we will place your order on hold while we verify your details. We will then get back to you to finish processing your order.